Refund policy
Returns & Exchanges
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at hello@madeinrsa.com. Returns must be sent to:
Made In RSA
265 Albert Road
Woodstock
Cape Town
South Africa
7925
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you would like to exchange an item for a different size, colour, or product, please contact us at hello@madeinrsa.com.
Customers are responsible for both:
- The cost of returning the original item to Made In RSA; and
- The shipping cost for sending the replacement item.
The exchange will be processed once the returned item has been received and inspected.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
Customers remain responsible for the cost of returning items under the EU cooling-off period unless otherwise required by applicable law.
Refunds
We will notify you once we've received and inspected your return and let you know whether your refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
Return shipping costs and original shipping charges are non-refundable.
If more than 15 business days have passed since your refund was approved, please contact us at hello@madeinrsa.com.